May 15, 2025

Why is My Athlete's Age Verification Pending?

Your age verification might be pending because we are waiting on additional information.

*We send out emails to all pending athletes throughout the week requesting additional documentation to approve the age verification.*

Please check your email or reach out to customer service for assistance.

Sports Thread Team registration pending status page

Need help?

Contact us:

customerservice@sportsthread.com

Did this article answer your question? If not please visit the main FAQ to find your question: https://info.sportsthread.com/blog

Want to learn more about Sports Thread's secure and flexible Ticketing, Age Verification, or Registration for your event? Find out here: https://info.sportsthread.com/

October 10, 2025

The Impact of Sports Thread Tickets and Marketing on Total Revenue

October 10, 2025

Case Study Pre Event Experience Add Ons & Upsells

October 10, 2025

Saritasa Partners with Sports Thread to Launch AI-Powered Customer Support Solutions, Reducing Support Costs by 83% for Sports Organizations

Have a question? Ask Us

Close Speech Send Avatar User Avatar