Payment Errors - Team Registration

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Please follow the steps below to try to resolve the payment error.

Steps to resolve payment errors:

1. Make sure your card information is entered correctly.
2. Ensure your card has adequate funds to complete the purchase
3. Check to see if your bank/card issuer has contacted you to approve the purchase. If they have, approve the purchase and wait at least 1 minute to try and complete your transaction again.
4. Try to register your teams from an incognito or private browser.For more steps to open a browser "Incognito," please see below:

• Google Chrome: Click on the menu on the upper right - it's the three vertical dots - and select “New Incognito Window” from the list.
• Microsoft Edge: Click on the menu at the upper right -- it's three dots arranged horizontally - and choose New InPrivate Window from the menu.
• Mozilla Firefox: Click on the three short horizontal lines --  select a “New private window”.
• Safari: Click “File” menu and click on “New Private Window”.

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Need help?

Contact us:

customerservice@sportsthread.com

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